I have the platinum plan, which I've never used before attempting to do so on June 17, 2021. I called multiple times and after finally getting someone out. It took over two weeks for someone to finally come out and check out the problem. Even though, I have the platinum plan, I was told that in addition to the $109.00 service fee on top of my regular payment, that due to the inside unit having holes in it, that I would be required to pay an additional $1500-$1600 in fees for Freon. I was quoted an outrageous price for Freon and was told that I would need more pounds of Freon in my A/C unit than the unit's capacity. To this very day, no resolution. I live in Arkansas where there are extremely hot temperatures. This company's action or lack thereof is unreasonable and bears a close resemblance to a SCAM! AHS is very good at collecting money, but no good at backing their service agreement/claims. Please help me to get assistance in requesting that AHS honor their agreement as advertised. Carolyn Harding contract#[protected] Warren, AR 71671