Time as customer dates back 10+ years to company that was bought out by Electric Mail then Fuse Mail. Reasonably satisfied over the years, clunky and inconvenient webmail portal, but generally decent service and competent tech support on the few occasions needed. Three days ago we received notice that our mailbox was at 5000% of capacity, after 10+ years of this not being a problem. Tech support showed us how to reduce size by archive time limits. We reset time limits, but since their server does not immediately respond, we have to wait overnight to see the result. Today, they shut off our email access due to full mailbox. So the inbox archive has been reduced to 30 days, but the mailbox is full because their server has not removed the emails that date back to 2015. Calls to tech support and customer service have gone unanswered, calls are not returned. Customer is really pissed off.