23 Nov, 2020 → by ClaimboUser807873
Service and Double Charges
1
I had a prepaid reservation for La Quinta By WYNDHAM ORANGE COUNTY Airport paid through Booking.com, confirmation # [protected] under the name of Merkin Valdez, paid by Visa ending (6327), Billing Name: David Levine, for the total amount of $179.28 Upon arrival to the hotel on 11/18, Merkin Valdez and I, Gemma Alvarez were asked for a new credit card to used for check in purposed only. A different card was used at that time to ensure that I could check in. Master card ending (9065) At check out on 11/2p, I was charged again the amount of $179.26. I spoke to Juan at the front desk and also to Patricia, they both were very rude to me. They told me that I did not understand the way the billing worked and that that they would not be crediting me back for the charges. That it was not their problem and I needed to contact Booking.com not them. I tried to explained to them that I had already contacted Booking.com and they told that there was nothing they could do to assist me. I believe the front desk agent made a mistake instead of ensuring that the confirmation#[protected] was used and credited correctly, he added new reservation under confirmation# 88673EC054112, Account/Invoice #[protected] and charged again. At this time, I would like to be credited back to my mastercard credit card ending (9065) the amount charged for $179.26