I had signed up for a domain name in 2013 for about $12.00. Renewed it the first year, 2014. In 2015, I transferred the contact person and received notice that someone, not the person as contact person, had cancelled the domain name. Since September of this year, I have contacted this company 3-4 times. Paid more money and still had my domain name placed in redemption costing me more money to retrieve. The staff knows they are screwing you out of more and more money.