Blindsparts.com has terrible customer service and won't refund your money if they send the wrong item. I ordered several different sizes of BLACK blind cords from blindsparts.com. I received medium gray cords, instead. I sent an email to blindsparts.com and they never responded. So, I called them on the phone. Some guy named Albert answered the phone. I explained my problem to him and he said "uhhh yeah they don't make that cord in black anymore - it costs too much to dye it!" I said "well you're selling black cord on your website and that's what I needed. Gray cord won't do". Albert replied "well you can dye it yourself, you know" (I'm not making this up) I said "I think I would just rather get a refund." He responded "we can't refund that." I said "well this isn't what I ordered and this won't do me any good." Albert replied "sorry". Blindsparts.com has got to be the lamest, dumbest and most inaccurate website on the internet. Blindsparts.com will send you different products than you order and then refuse to refund you the money! If it was up to me, I would go somewhere other than blindsparts.com. I now have to file a Paypal dispute just to get my money back.