I ordered a very simple item for my grandson's birthday - paid what seemed like a lot of money for shipping and paypal'd the amount. Everything was great until I get a call from my daughter (on the other side of the country) that they rec'd a shipment - but it wasn't what I ordered. In fact - the invoice actually listed another person's name and credit card info as the purchaser on it. Perplexed, my daughter called this person on the invoice (that we had never heard of) and asked how he knew her child. Meanwhile, I called this company. The "customer service person" said that was very odd and didn't actually understand what I was trying to explain. I had to explain it twice to her - and then I ended up talking to the owner of this family own business - who still didn't understand what had happened and I had to explain to her that they actually put someone else's name on my order. (HOW does it even occur that someone else's name, address and credit card info ends up with MY order's shipping information??? I have no clue - and she couldn't explain it, either). Bottom line - BE CAREFUL. know what you are dealing with. "Family owned" in this case appears to mean "run out of a basement" with very little in the way of checks and balances to assure quality or accurate delivery/shipment - if my experience is any indication.