at least 2 hours of calls and up to 5-6 calls ended with the products being shipped out to an address that expired 6 years ago. after calling within 10 minutes and being told the shipping department would be sent a message to cancel-nothing was done and an order for just under $225 is going to an address not associated with me. This company is the worst I have ever dealt with and will cancel my association if I ever get any resolve-as I have also contact the Master Card associated with it-and they do not understand the policies and procedures either.