Horrible service and lack of knowledge of the products they are selling I am a law student studying for the bar. My computer went down due to malware. I purchased this computer less than 6 months ago, brand new from comp usa. They were friendly until I had problems!! They emphasized how I should purchase ca security systems to protect my computer. I did. Then when I had the malware issue I called the help desk of ca security systems to ask for assistance in understanding the malware issue. They in turn told me that they could not help and that I needed to pay $139.99 for an upgrade - it was not an upgrade but another company called iyodi. Did not know that they were transferring me to a completely different company along with my credit card information. After 4 hours on the phone, 1/2 hour after this my computer completely crashed. I called the manager at compusa. He told me that to his knowledge that this company was not part of ca security systems. I then panicked due to credit card information and their access to my pc. Please note they should know this, they walk around with ca security shirts on - all employees. Bottom line - my computer has been in repair for over 4 days (law student without access to files), they have worked to get my money back but I had to call at least 10 times, I will never trust this computer for banking, etc because this software did not protect my computer.in my opinion I am stuck with a worthless computer that if it needs further repair will take at least a week to fix. Manager went from being a great guy to buy from, horrible at handling and responding to complaints.