I just spent 27 minutes on hold with tech support to discuss a continued problem I've had with my service. You should find a few phone calls to customer service or tech support about something with the camera and door bell that was installed. NOW I'm stuff with a contract of very, very poor service and you get paid monthly on time every time. My skybell doorbell does not ring on my Northstar keypad which was installed by Northstar, a very, very poor job I might add, which I complained about and sent you pictures. The sky bell will ring on my iPhone, however, there is a delay and by the time it does notify my phone the person is gone. My internet download speed is 73.0 mbps and my upload speed is 15.3 mbps, so that should not be a problem, but if it is, Northstar knew that before they installed the equipment. The camera is the backyard has the absolute worst resolution and I can't get notifications for that at all. When I log in, it says my password is incorrect, so I request to change and I never get a confirmation to change the password, and I'm not getting emails notifying me of any motion detected. This has become very frustrating for me, when I call I feel as if the representatives have NO IDEA what I'm talking about, training is obviously NOT one of your strong suits. The customer service I have received has been less than a -1 and it sad that your company will take my money and not train your people to understand the business, the products, how to troubleshoot and resolve a problem and not try to sell me more poor services. I am very disappointed in the products and service I have received, I want to know the following: 1. How much more time on my current contract, which I believe YOU - NORTHSTAR has breached! 2. What are you going to do about my skybell doorbell and my rear camera not working to my satisfaction. Its TIME OUT for your big companies getting rich on consumers and providing this poor service. I can monitor my own home without a monitoring service that doesn't do much monitoring, but debits my account 64.99 per month like clock work. It is critical that some contacts me regarding my not working devices, please be sure the person knows the products and understands how the systems work. Looking forward to hearing from you soon. Candy Dixon 1223 Humphrey Drive Suisun City, CA. 94585 [protected] Customer #[protected]