store C1892 Denver Colorado. One night while in the privacy of my home I decided to look at some furniture and put one of the sofas in my cart and did not close my browser. Before I could even wake up Aaron's cust svc is calling me stating "we see that you were looking at sectional sofa and put (this sectional) in your cart on your account", "Are you still interested in the sofa". For whatever reasons I let them talk me into a decent pre owned sectional. Upon arrival all was O.K. but within the hour I noticed that it smelled awful and that the cushions were sagging. The very next day I 'Febreezed' it to no avail and sat for 15 minutes or so before itching. I quickly covered the sofa with a sheet and told Aaron's the deal. They were complaining etc. they picked up the sofa finally and delivered a brand new one with the tag. 4 months or so i noticed and felt that the sectional had been assembled in some back yard albeit new. Due to unforeseen circumstances (the sofa was a fire hazard and retained heat in my small apt.. Aaron's was contacted in advance to come pick it up. "Dom" an employee told me "we can't because of BED BUGS coming from your unit". Clearly not from me. The last sectional was infested and they didn't even tell me. The employee slipped and told me. ...So This is why they gave me the same New Sectional at the price of the Used Sofa with no question. They knew. Even More so they have an entire garage full pre-owned BED BUG furniture. I've been inside there and it reeks. Bad. The GM 'Shane" (according to "Dom") issued down this final decree and then refused to address customer concerns. So I called the Health Department and I'm requesting arbitration and or mediation since they tried to play me. One last thing FOR THREE YEARS I HAVE NEVER MISSED OR WERE I LATE with ANY PAYMENTS for any service. In fact I pay early. EVERY TIME.