I have been dealing with this problem since Jan. 2021, when my Kenmore elite oven quit. I decided to have a sears home repair tech come out to my home. The tech informed me the part and service I needed would cost 800.00. Because of the appliance shortage at the time I ordered the part after assurances that was the total cost for the part, and the two visits it would take for diagnosis and installation. I waited almost three months for the part. I then receives the part and a installation visit was not able to be scheduled for another two months. I put the part in myself and my oven was up and running again. Good news I thought. Then I got a bill for 149.00 from sears for the installation visit that never happened. I tried to call customer service but could not find a number. So I called the home repair number and talked with someone who I explained I never received the installation visit and that I put in the part and the oven worked. The rep said I must pay the 149.00 robe taken to collection. I then under protest paid the 149.00 on April 14 via my credit card. A couple weeks later I received another bill for the 149.00 threatening to take my tp collection again. I again called home repair. The rep looked into it and after awhile on hold, told me I should have received a redund for the 149.00. A few days later I received a refund of 149.00. I thought the nightmare of this fiasco was behind me until may 20, 2021 when I was charged 28.90 on my visa card from sears.com. I had made no charge, so I again searched for a customer service number for sears and was unable to talk with anyone about this. So I called my credit card company who told me to close my account and report the charge as fraud. So I did...what the hell has happened to sears? I will never buy another thing from sears ever.