I have been trying to get a live person for hours on Sears service phone line to no avail. I want to cancel my $600/year contract, but so far have spent literally hours on the phone waiting for my turn to talk to the service agent but keep getting disconnected after about 20 minutes of music and waiting! There are no options for cancelling these contracts on the website that services Sears. It can only be done via the phone. This is ridiculous and confirms my decision to void this expensive way to protect my appliances.