I have been an Autopage customer for the past 15 years. I upgraded my laptop contract at the end of April 2015. On 17 October 2015 I took the lenovo laptop to Autopage Alberton because the laptop was switched on but the screen was blank. The laptop still had the original screen plastic on and I informed them that the plastic must not be removed. I was subsequently informed that the hard disc drive will be replaced. On 14 November 2015 I went to Autopage Alberton to collect my laptop. The consultant insisted that I sign for the laptop before I can open it. I refused to sign until I see the laptop. When I opened the laptop the screen plastic was removed and the screen was full of scratches, almost like it was wiped with a scratch or dusty cloth. I informed the consultant that I cannot sign for the laptop because it did not have any marks when I gave it in. I was informed that I have to sign and complain after. I left the laptop at Autopage Alberton and left. I spoke to Katlego at Autopage head office on 16 November 2015 who gave me a reference number 933291 and said that I will get a result on the next day. On 18 November 2015 I spoke to Leonard at Autopage head office who informed me that it will take time for them to resolve my complaint which could take up to a month. I have been without my laptop for a month already which I am paying on time every month. I am very unhappy with the service that I have been receiving from Autopage. I will not have accept this scratched laptop as I gave it to them with no marks on it.