This situation is only getting worse. As a Campus Director, we are held to standards to include scheduling graduates for Practical and written exams in a timely manner. I normally choose to schedule my graduates exams online due to the impossible task of getting any phone assistance. I constantly have graduates becoming very upset with me because I am unable to get them scheduled at times due to the glitches in the website. I have repeatedly asked for an explanations as to the glitches in the website and the only response is We Don't Know Why It Does That! This is unacceptable. I am at this very moment on hold (and have been for 20 minutes) trying to get an exam paid for so a graduate can schedule her exam. So extremely frustrating. And what's even worse is PSI is affecting out ability to meet criteria for our accrediting bodies.