Hello, For your reference: Status: Delivered Sold & Shipped by: Walmart Delivered on: August 17, 2021 Order number: [protected] Track Item Price Completed qty Tosot 10000 BTU Portable Air Conditioner Tosot 10000 BTU Portable Air Conditioner Return by Oct 15 $549 (1 x $549/ea) 1 Status: Return created Sold & Shipped by: Walmart Return request created: Aug 19, 2021 Status: Return created Return Reference Number: [protected] It may take up to X minutes for your return request details to appear. Please check back shortly! Tosot 10000 BTU Portable Air Conditioner Quantity to return:1 Return reason: Customer Refused Delivery Please note that on August 17, 2021, there was a knock on my apartment door. When I opened it, there was a huge & heavy box sitting there but no delivery person. I am 71 yrs old with disabilities and it was with great difficulty that I dragged the box across the carpet to pull inside. If I hadn't been home, this would have been sitting in the hallway and could easily have been stolen. This seems to me to be Loomis's responsibility. Also, it says 'Return reason: Customer Refused Delivery'. That is not correct at all. I only found out it was Loomis who left the box outside my door after speaking with customer service at Walmart. I had to get assistance from a neighbour to unpack. It was then that I discovered that the product was not as described and not usable in my apartment. Furthermore, it was far too difficult for me to re-pack and I'm just not strong enough. It was difficult just to unpack. I couldn't on my own. When I called customer service at Walmart to initiate a return, I advised them of this and said that I would need them to send someone to re-pack. I have spoken with Walmart customer service at least 5 times since this date. I keep getting told that Loomis will be there tomorrow, but nothing. Also, I suggested it would be better to schedule a day and time (preferably afternoon) to do this. Nothing. While it may not be Loomis's responsibility to re-pack, it should be arranged then for Walmart to assume this responsibility. I advised them of this. I have received no information from Loomis or Walmart and I need this resolved. One customer service agent from Walmart said that Loomis emailed me sometime between August 24, 2021, and August 30, 2021. I checked all dates in all folders and nothing. I also told Walmart that I wanted my refund. This has gone on now since August 19, 2021. I would appreciate your contacting Walmart to work this out. I've had no success from them or Loomis. The problem was not created by me. It is between Walmart and Loomis, and again, I would like this resolved. As well, I have three Reference numbers provided to me from Walmart customer service. Reference: #[protected]; #[protected]; #[protected]. Please note that I have no means of transportation. That aside, I am not able to facilitate a return to Walmart for the reasons explained. Thank you for your attention and assistance with this matter. Sincerely, Marsha Andrews Unit #214 13352 105A Ave. Surrey, BC V3T 2A5 [protected]@gmail.com Phone: [protected] (Landline)