My husband and I, planned a trip last Year to visit Europe and we got a good offer on tickets. After we checked the travel agency we contact them TRAVELOPOD AGENCY and we paid $1, 275 dollars for 2 tickets, but since covid came we decide to cancel the date for travel and we contacted them again and got charged $578 dollars just to change the date and keep our credit during all this year 2021. Now we really want this travel to happen this October from 21-29 and this AGENCY TRAVELOPOD they ask for more money almost the triple of the price for an amount of $1, 200 and then after 2 days they ask for $1, 800. I decide to contact the airline and Aircanada said they can just see our names on their system but not the money we have spent for the tickets, so Air Canada said we needed a Voucher from TRAVELOPOD. So I called travelopod to ask for a voucher and they hesitated for a while and finally gave it to us, but it doesn't work. Then we contacted the travel agency again and they want at least $848 if we want to do our trip this October. They promise to call us and they never do that… we've been in this situation since last year and is really stressful because they just don't want gave us our money back or our refund. We've been trying to come to an agreement but we haven't been able to… we already reported to BBB but we haven't received any answers back. Just they want more and more money