We've used Optimum for telephone, internet, cable TV for over 20 years at our current address. In early April 2021, the cable television service stopped working throughout the house. Internet and phone were unaffected. When we called to complain, customer service advised that our television service had been placed on a seasonal hiatus and that we must have requested this. We never asked for a hiatus, seasonal or otherwise. After two more hours-long telephone calls and a lengthy "chat" interaction, the cable television service was finally fully restored, but it took a week. A series of incomprehensible emails from Optimum followed describing my service "requested changes" followed by a bill showing a $54.00 increase over the prior month. After yet another call, customer service advised that in restoring the television service, we were switched from "Optimum TV" to "Optimum Core" and that in so doing the computer had removed a $61.00 promotion that I carried on my original package. They advised that they could not adjust the bill, nor could the $61.00 promotion be restored on future bills if no longer available. I suspect that this was done intentionally to move a longstanding customer to a more expensive package