26 May, 2021 → by ClaimboUser205901
Sauder Cannery Bridge Computer Desk 53″W
*SOLVED
2
On May 8, 2021, we purchased the desk from Office Depot, order #[protected]. The estimated delivery date was 5/11/2021. After numerous calls to Office Depot and unfulfilled delivery dates, I cancelled the order on or about 5/18/2021, reference [protected]-001. They told me that it would be 3-5 business days for processing of my credit and pickup. On 5/21/2021, the desk showed up in my driveway, not even following the instructions to deliver it to my side entry door, as our development is under construction. Again, I called and was guaranteed that the new pick up date would be on 5/25/21 between 3:30 and 5:00 pm. I told them that if it was not picked up that it would be left out front in my driveway and I would not be held responsible for theft or weather damage. As of this writing, no pick up has been made. It was upsetting that we were held hostage in our home, based on the numerous promises of delivery dates and now the pick up date. To make it worse on Office Depot's end, they have given me two (2) pending credits for the desk on my credit card. It seems they will not release the monies back to me until the desk is picked up. If this is not resolved, my next call is to the Better Business Bureau. Our contact information is available in the order details and would like a solid pick up date. As stated, the desk will remain in my driveway rain or shine and will not be responsible if it is stolen.