My 4 year old washing machine rusted so badly from the inside that it will not remain balanced. Also the door hung rusted so badly it came apart from the unit. Samsung refuses to do anything about it. Customer service just sends me in circles to different representatives and won't let me speak with a manager. The use Service Quick as their "repair" specialists and they are even worse than Samsung. Totally incompetent; rude, dishonest, and unreliable. I will NEVER buy any Samsung product again and will make sure everyone I know also does not. Terrible terrible product, service, and customer service l.