I ordered my products off Aaron's.com pretty easy. Call the local office due to status saying pending for almost 2 weeks spoke to the store rep Sky who said my order was not in yet and as Soon as they received it they would call 2 set up delivery. So I waited checking the website occasionally to check the status of my order. Still saying pending I decided to speak to A representative who advised me the order was shipped 2 the store and contacted Aaron's in Albany ga herself on 3 wsy. Spoke to Sky who sat up a delivery date for the 16th of October. So the set was delivered to my home with out a manual for the washer machine which looked as if it it was preowned not new. Delivery driver/ Manager sat the unit up walking me thru the steps as he is googling the merchant to info me on how to work the washer. I was able to wash 1 load of clothes before the washer machine flooded my laundry room, hallway and master bedroom Water was everywhere. I called the local office immediately to inform the rep about the issues I was having with the machine & ask if they can send someone out and also ssk for a manual thst I was told needed to be printed out for me .Sky the Aaron's rep was so set that if was my fault the washer machine was overflowing and flooding claim ing it was due to my pipes in my house and how I needed to hold down the power button and resetting the unit. So I did and again the washer machine did what it did the 1st time over flow this time water was coming from the top and bottom of the machine. So I called the store back spoke to Sky again who told me she remember me telling her about my pervious washer machine that was flooded my house and how it was not her problem. To shut me up she claimed she would call me back and send someone out to check the problem. 3 hours had went by and I nevered received a call back so I decided to contact Aaron's again about the problem I was having. Again Sky is back on the phone.I ask 2 speak 2 the manager she informed me the manager was not in and she will get someone out 2 my home in the next 2 days. Which would have been Thursday or Friday. Again no call no service tech. Taking matters into my own hands I started googling the issue that was occurring and try trouble shooting myself still no manual that Sky claim she was going 2 print out. The code 4C came up on the washer machine after all the trouble shooting done .so I called backed to inform the store again on Saturday Oct 18 Spoke to a different rep Rhianna who was informed about the situation by Sky and advised me to reset the washer machine which I have done 3 days prior. She advised me that she would put in for a service call who was a 3rd party and they will give me a call prior to coming out. So now I am fed up. Sky said the same thing Wednesday when I called the store . So now its Saturday and I still unable to wash clothes. Under a Tropical storm warning I decided to go up to the store due to the lies and attempt to schedule a pick up and go with a different rent to own copy ask to speak to a Manager again he he not available. Rhianna showed me a worked order that she just put in after we hung the phone and ask If I would give Aaron's another chance to resolve the problem. Service guy just left Oct 21st and the problem is with the washer machine not my water lines nor pipes has Sky implemented. it's internal .Pressure sensor needs replace in thw washer machine and it won't be until Thursday before the problem is fixed. Again I called the store to speak to the Manager and again he is Unavailable. What are the chances. The Albany store is a JOKE.. the only representative I would deal with is Rhianna. Sky is rude and a Liar she does not need to work as a customer service representative/ Assistant Manager if she does not have the abilities to listen to the customers and solve issues and a professional manner.