I have been a loyal customer to Samsung ever since my first phone and this has been the worst experience with support I have every received. To break down the incident this is what happened. -My phone restarts randomly still under warranty and purchased directly from samsung (several times a day) -I use Samsung resources to rectify the issue (all troubleshooting including calling tech support) and the issue is NOT RESOLVED -I call Samsung support and am on the line for 2+ hours, I go up several supervisors and then managers and receive no solution. The agent tells me I have to send in my phone (which means go without a phone for 7-10 days which is not practical) -I purchase a phone on the samsung website using the try now pay later and then ship out my phone to the repair center (I planned to return the phone once my phone was retrieved to not have to pay anything out of pocket while still having a phone) -I ship out the broken phone and it reaches the repair center and they "repair" the device and ship it back out and say there is no issue -I call the repair center and ask them "if there is the issue will I be able to receive a replacement phone and only have to return the broken phone after i receive the replacement?" THE AGENT THEN SAYS "I will put that in my notes and make sure that happens since we did inspect the phone and we did verify it that there was no issue. (my thinking is, if you trust your techs you only need them to see it once, otherwise are you calling your repair center incapable?) -I received the "repaired" phone (the phone i purchased on samsung's website using the try now pay later program had no issues and both phones had the same settings which confirms the issue is just with my phone) and the phone has no issues for a couple days. -Several days later the same issue occurs and I am by this point absolutely frustrated so I contact support in hopes of a solution. I call and inform support that the issue continues and support says "you must send in the device again so that our repair center may inspect it and it can be resolved, replaced or refunded" I then ask to speak to the supervisor and then the manager and all of them provide the same "solution" so then I ask to be transferred to a higher department. I am transferred to Case Management Department where there the same progression up the position ladder continues and I reach management where I am told AGAIN "you must send in the phone and we must diagnose the issue" which means I have to go WITHOUT a phone again to help samsung fix THEIR issue since their team is incapable of doing so. I was provided with NO OTHER OPTION. As a lifelong, dedicated samsung customer who I have recommended and switched several people to, I am regretting all of that because of this horrible experience. I HAVE ALL THE NAMES OF PEOPLE I SPOKE TO. I want a solution to this issue and I want this to be resolved as a customer who has put a lot of money into a company who is supposed to provide me with a phone not take it away. AGAIN, SAMSUNG IS SUPPOSED TO PROVIDE ME WITH A PHONE NOT TAKE IT AWAY. This is the worst experience and I am very disappointed with the experience I have received from Samsung, if this is not handled properly and efficiently I will ensure to never do business with Samsung again and also ensure others hear about this on social media and every review outlet I can find. I expect this to be resolved soon and efficiently. Figure this out, Samsung, I have relied on you for a while, don't let a dedicated customer down.