We signed up on 7/27/21 at the beginning of our vacation. We haven't been one one in 12 years. We were live bait in hindsight. Long story short. We didn't get a copy of our contract when we left, it was only after we got back home in the states I was able to find a way to screen shot the document. We realized it wasn't for us. It was 1 week after signing. I immediately started the process of canceling. Certified letter and all the emails I could send too and phone calls. Now 2 weeks later I receive an email saying they will cancel but will not refund the 11k we put down ( half down). I will be recontacting profeco and my attorney and a list of. Other ppl as well. I kindly ask you to refund our credit cards or at the very least start a conversation with me while I'm the one you are dealing with. Regards, Sheila b.