13 Apr, 2021 → by ClaimboUser585198
Safety Recall of Airbags – Airbag damaged
1
Good day, I received a message from Ford SA to bring my vehicle in for a safety recall and replacement of airbag inflators. I booked my Ford in on the 24th of February 2021 at Ford Paul Maher, service consultant Dwayne. After collection, the next day my airbag light kept going on, I immediately contacted Dwayne, highly upset and explained that the light keeps going on, he said I should bring it back. After a day or two the light went of so I called Dwayne to explain and he said I should bring it in when the light comes on again. On the 10th of April 2021 the light came back on, and keeps on coming on, I booked it in today 13th of April 2021. Today Dwayne informs me that I will have to pay for the diagnostics of the airbags should they find out it is not a fault of theirs, yet the airbags were fine before I took it in February. I find it extremely unfair since the airbags issue was a factory fault, and now I am blamed, and I have to take out money and pay for a problem that was never an issue before. I would like Ford to fix my airbags, as its a safety risk for me to drive with a car that have faulty airbags. Please kindly assist, thank you.