Paid a deposit, got no product and no communication. Ordered almost a year ago and no resolution in sight. Very frustrated! The response was 'our policy' is the deposit is non-refundable. I was not given any paperwork or warranty information at all at the time of ordering. In fact I got nothing at all! It was only later when I inquired that I received any information at all. Nothing was mentioned at the time of the demo about any details regarding this policy. No one contacted me until after I had sent numerous emails to as many sites as I could find for this company. I still have no idea of when or if I will ever get my money back or any consideration about the issue at all. Please do not buy from this company as their service is horrendous!