1) The fact that your facility does not have an ultrasound machine in your urgent care center. People must go all the way to Methodist hospital, which is not a good idea for someone with an urgent need. Hence the name “Urgent”. If you cannot provide simple services, this should not be an urgent care facility. 2) When the Dr. talked to me, he looked and sounded like he did not have a clue what to do. He appeared to have been working for 24 hours and just wanted to get the heck out of there. There were red flags flying in my mind. 3) The women who brought me the boot was rude and condescending. The whole issue in this paragraph (We put the boot on and went over the directions. She gave me some paperwork and left. Then she popped back in a few minutes later and told me I had to leave the shorts with them. OK. I took them off and sat for a little bit thinking about how I was going to get to get my pants on. I finally looked in the drawers found a scissors and cut the one leg of my jeans off. I left the shorts and the leg I cut off my jeans. I then proceeded to get myself to my car.) should be addressed. How do you just do that to someone???