They are the worse, been trying to transfer my number for a month and have paid them for a month but they could not transfer my number. I went to their store in New York they could not do it and I spent hours chatting with them on line but nothing. Below is one of those chats. Rachael SMinimize End conversation Welcome to Altice Mobile. How can I assist you today? You at 12:35, Dec 28: hi Transferred my number last week but it is still snowing a new number Read Allie at 12:35, Dec 28: I didn't quite catch that. Choose from the options below so we can get you to the right department. Sales Assistance Existing Customer Support You at 12:36, Dec 28: Existing Customer Support Read Allie at 12:36, Dec 28: Please select from the list below which options best fits where you need assistance. Billing Questions Service Issues Other Account Services You at 12:36, Dec 28: Service Issues Read Allie at 12:36, Dec 28: We're transferring you to an agent who will be with you shortly! Thank you for your patience. Info at 12:36, Dec 28: Our agents are currently assisting other customers. We appreciate your patience and an agent will be with your shortly. Rachael S at 12:38, Dec 28: Hello, I will help you with your porting related query. You at 12:39, Dec 28: okay Read Rachael S at 12:43, Dec 28: Please help me with your account number. You at 12:43, Dec 28: 025024**** Read Rachael S at 12:43, Dec 28: Please allow me 3-5 minutes to check the information for you. You at 12:44, Dec 28: okay Read Rachael S at 12:47, Dec 28: Thank you for patience. Rachael S at 12:48, Dec 28: I see that your account number is incorrect.Can you please provide me the correct account number. You at 12:50, Dec 28: that the correct number I got it from my account Read You at 12:50, Dec 28: my pin is 0519 Read Rachael S at 12:53, Dec 28: Provide me your full and last name. You at 12:54, Dec 28: can I speak to someone on the phone Read You at 12:54, Dec 28: it been a month of this Read Rachael S at 12:56, Dec 28: I understand your problem. Please provide me your full and last name to check it for you. You at 12:56, Dec 28: Harouna Diop Read Rachael S at 13:01, Dec 28: Please allow me 3-5 minutes to check the information for you. You at 13:02, Dec 28: okay Read Rachael S at 13:06, Dec 28: I see that your ticket status is still in follow-up. You at 13:07, Dec 28: okay what does that mean Read You at 13:07, Dec 28: I need my number tranfered Read You at 13:08, Dec 28: I do not want another number Read Rachael S at 13:10, Dec 28: I understand your problem. Rachael S at 13:11, Dec 28: Our back end team is working on itt. Rachael S at 13:11, Dec 28: Once it is done our team will get back to you. You at 13:12, Dec 28: how long because it been a month and we are playing Read You at 13:13, Dec 28: tomorrow if I don't pay simple mobile my phone gets cut off Read Rachael S at 13:18, Dec 28: I am sorry for the inconvenience caused. You at 13:19, Dec 28: can you resolve this today please Read Rachael S at 13:19, Dec 28: Please help me with the account number of Altice. You at 13:19, Dec 28: y'all keep on saying you will follow up but yo don't Read Rachael S at 13:19, Dec 28: No, I will surely help you with that. You at 13:20, Dec 28: so please help me Read You at 13:21, Dec 28: I need to resolve this today Read You at 13:25, Dec 28: hello Read Rachael S at 13:26, Dec 28: Yes, I am here. Rachael S at 13:27, Dec 28: Please help me with the account number. You at 13:28, Dec 28: Account Number : 025024**** Read Rachael S at 13:36, Dec 28: That is not the Altice account number. You at 13:38, Dec 28: no it is my account number from simple mobile Read Rachael S at 13:39, Dec 28: Okay, please help me with the Full name and billing address. Rachael S at 13:39, Dec 28: I will check the details. You at 13:42, Dec 28: Harouna Diop 1135 Pelham Parkway NORTH 1D Bronx NY 10469 Read Rachael S at 13:42, Dec 28: Thank you! Rachael S at 13:43, Dec 28: Got the details. Rachael S at 13:44, Dec 28: I see that there is already ticket raised on this issue and our team is working on it and I will also update the ticket as well and rest assured, they will resolve your issue. You at 13:45, Dec 28: that is not accepta Read You at 13:45, Dec 28: acceptable I need this issues resolved today Read You at 13:46, Dec 28: my husband transferred his numbe Read You at 13:47, Dec 28: we have been going to th store, chatting online for a month and that is enough Read Rachael S at 13:49, Dec 28: Thank you for patience. Rachael S at 13:49, Dec 28: I raised a ticket for you. Our concern team will reach you. Rachael S at 13:50, Dec 28: Ticket number: 24570 You at 13:50, Dec 28: I will not send this chat until I get a call Read Rachael S at 13:51, Dec 28: Sorry as of now we do not have any calling assistance. You at 13:52, Dec 28: I am documenting this and will complain on the better business bureau , and review your services because this is unacceptable service Read Rachael S at 13:53, Dec 28: Our back end team will contact you as it is not done immediately. Rachael S at 13:54, Dec 28: Hope you understand the situation. Rachael S at 13:54, Dec 28: Are we good to go now? You at 13:55, Dec 28: We. are far from good because you did not resolve the issues that been going on for one months are charging me for a service that I can not use Read Rachael S at 13:57, Dec 28: I completely understand your situation, I will mention that as well on the ticket, I will make sure that our team will look into this and will help you. You at 13:59, Dec 28: A ticket was already submitted but nothing was done Read Rachael S at 14:02, Dec 28: Yes, and that's the reason that I have updated the ticket with all the necessary information.