1 Apr, 2021 → by ClaimboUser709328
rude service from jetblue rep in Cancun as well as $150.00 9 (unethical behavior)charge for weight limit
1
I was traveling back to the Us(jfk airport) on Saturday March 27, flight number 1552 rep that checked me in was extremely rude and not helpful at all, He demanded that I take my suitcase back, get off of the line that I waited an hour on and remove items so the luggage wasnt over 50 pounds, when I explained that I couldnt get off of the line, there was no where to go and I had a flight to catch, I couldnt wait again, he practically threw the luggage at me, I advised that I would pay the $150.00 since I had no other choice.. I then found out another passenger only had to pay $50.00 and was told they would only accept cash, that representative pocketed the 50.00 I would like to know what options I have, as I am very disappointed in Jet blue. My whole experience in Cancun at the airport was very unpleasant. It was very unorganized as well. Please advise. Thank you!! My cell phone number is [protected], My email address is corinne.[protected]@gmail.com