My biggest complaint was their RUDE housing coordinators. I called several times, and finally got a nice person to speak with. I did use their services to help me find pre-forclosed properties, and I DID get into a house after I did all the footwork. It took me 5 weeks. But when I signed up for $199, I was given their customer support people, and they were very nice. They need to train their housing coordinators to be as friendly as their customer support team. Also, I am able to get more properties for up to year, and they don't try to sell me anything further. Would recommend them.