28 Jun, 2021 → by ClaimboUser608941
Rude Employees/Mistreatment of Customers
1
I was scheduled for flight 4936 on Saturday 6/26/21 at 4 pm MST. My flight was delayed then canceled due to weather. I understood that but I went to get my baggage around midnight and found out that I could not get it. I needed it urgently. I have a condition called Von Willebrand disease and abnormally shaped platelets causing my menstrual cycle to be very bad. During the time waiting for the delays I had already gone through 3 changes of clothes that were in my carry on. I needed my luggage very badly. The supervisor in the Baggage Claim dept told me I should have been more prepared there was nothing she could do to get me my bag. This was totally embarrassing in front of all the other passengers in there and the other staff. That is NOT how you treat paying customers. Then I ended up sleeping on the floor waking up in a pool of blood in the floor in the airport. By 5am I had no more maxi pads, no clean underwear or pants. I had to call a taxi which costed $30 for the trip there and $21 for the trip back. I had to then purchase a pack of underwater, pads, clothes and other items to clean myself up costing me another $60. I was unable to book a hotel they were all full and was so sick I could barely hold my head up my medication for the craps was also in my bag. Fast forward the flight that was rebooked was the following day at 6:50 pm. So I had to walk around the whole day and evening still not very clean and not feeling well. The whole event cost me roughly $250 between clothes, rides, food, and then the way I was treated and have a medical condition. I arrive in Charlotte from Denver at 1 am EST (roughly) and my baggage is in St. Louis. This is now the next day 6.28.21 and my bag is at Charlotte but I keep getting calls they have not been able to locate it. I called in and they said someone from Charlotte would call me it is an hour later and nothing. I will never fly Southwest again. I plan to get an attorney unless someone decides they can reach out to me and do something for what I have been through. That is unacceptable.