On 8-25-21, I called the Red Roof In in Wytheville, VA. The first time I called, no one answered the phone at the front desk. It rang so many time that the call disconnected. The second time I called, the person seemed to not be able to hear me and he simply hung up. Finally, on the third try, I was able to talk to the front desk. I asked for accommodations on the first floor for my husband due to his heart issues. I was advised that it would depend upon the availability that day, even though I confirmed that the reservation I made online was showing on their computer system. When I questioned the male worker about Red Roof's unwillingness to make accommodations for someone's health issues, he then stated that it depended on whether another guest stayed over an additional day. I then HAD TO ASK MYSELF if this was the case, would Red Roof give him a comparable room (price-wise) on the first floor. I tried to explain that my husband is traveling from Georgia home to Ohio and that I will not be traveling with him. I was trying to have this taken care of for him and that he would be arriving late and would not be as nice as I am about this issue. I was then told that if he was not nice, he would have to find another place to stay!!! Unbelievable. I stated, "Thank you but I don't think so. Have a good night." Also, our reservation stated if arrival time was after 9 pm, we were to contact the hotel because the reservation could be given to someone else. When I told the male front desk worker this, he said this wasn't the case. When I told him the reservation details stated this, he just said, "It will be ok." I am not very reassured by this response. I have stayed at this hotel many times as I have traveled back and forth from Ohio to Georgia and back.