I've used this product for many years without issue. However this lipstick I have is unusable as it is so soft and is a sticky mess. It comes out in clumps in my lips and is basically a mess. As said, I've never had an issue with the product in the past so was quite upset when I went back to Boots in Newcastle they wouldn't replace it as I didn't have a receipt, but to be honest why would I need to keep a receipt for a lipstick which is a non returnable item! I was told I had to contact yourselves