I am tenant of JUMA AMAN OBAID BUILDING - 3, AL NAHDA have multiple maintenance issue ongoing .There is a water leakage issue since Jan 2019 from the top floor apartment to my apartment in Master Bedroom & in Common Bathroom since January 2019 and this has been reported to maintenance team many times, temporary work around is carried out with some patch work here & there and then I need to keep following up this is still ongoing 2021 for my Master Bedroom. I have raised many maintenance ticket since 2019 but they keep on closing the maintenance ticket as Completed without informing to Tenant. Also I have contacted Rock maintenance Manager Sardar (2019), Varghese and now Gunasekaran Samy (2021) directly & through email but they keep on assuring work is in progress and will be done but until 2021 the issue is still open. I am still following up on day to day base with the Rock maintenance team & office management but there is no response from anyone, even if you call Office the concern person is not available and reception assure to leave message to call back but no response. The team is completely unprofessional and do not have any Customer service approach toward the all Tenant who are paying Rent for apartment. I hope this complain is taken as positive step towards resolving my issue .