We booked our stay to do a time share, was staying at river terrace, in gatlinburg. Requested a king rm with balcony. On arrival day, we got a queen rm no balcony, and no private porch. We booked our stay with my brother and his wife, we both was interested in the time share. But our stay at river terrace was not pleasant, wrong room, our door lock quit working, had to be changed, no restaurant on premises. Rooms where dated. But clean. While at the timeshare, we was ask about our stay at river terrace, told them the issues and we was told that, they would take care of us, but nothing was done about any of our accommodations... Really thought that something could've been done.