March 11 Placed an order # 60003 for a Tarantula @ 16:58 EDT . Received email confirming such. April 19, 2021 Requested an update @ 1:59 pm as to the status of my order # 60003 April 23, 2021 Received an email from "Nina" @ 11:54 am stating she "would look into Order # 60003" April 23, 2021 Received an email from "Tyler Baum" ( Lead Customer Service Rep) @ 1:10 pm stating that "he would look into order # 60003" April 23, 2021 received another email from "Tyler Baum"( Lead Customer Service Rep) stating " I'm sorry for the inconvenience. Let me look into it." Todate May 4, 2021 there has been NO replies, no answered calls NOTHING all for $ 50.00 Their phone # is [protected] I've also been texting them to [protected]