Reply from Rheem Thank you for your inquiry into Rheem Manufacturing Water Heaters. We are sorry you are experiencing issues with your water heater. Please call Technical Support [protected] they are open Monday-Sunday 8AM to 8PM Eastern time and give them your serial number and model number for assistance. Regards, Gail Davis First reply letter to Gail Davis at Rheem CASE:3082184 The Technical Support [protected] above is always busy. I called 4 times to [protected] and Matt in support gave me information on additional parts to get the water heater to work. All failed. A second Rheem was installed and failed within hours. Called in another plumber who replaced with a Bradford White. IT WORKS!!! I want to know how you are going to keep your customers happy when you don't back up your products?? I wish your worthless warranty had expired and I could have bought the Bradford White model and not be out of pocket an additional $1, 100 in installation fees. Extremely unhappy with Rheem Customer Service. I spent hours with your tech support and all you can tell me is call Tech Support? Shame on you and your company! Start making quality products in the USA or go out of business. Second letter Gail. I got through to [protected] after 90 minutes and was told i would not get credit for the cost of plumber's installation fee on 2 faulty water heaters i was told I had to go back to the first plumber who spent hours installing you non working water heaters. I don't do business that way. i hold those who supply and dare to sell non working water heaters. I will file a complaint with BBB as I have never received such poor customer service on not one but 2 Rheem products if I don't receive a credit of $1, 100 for 2 separate installation fees. No replies to my 2 messages to Gail Davis