We purchased a Rheem 30 gallon hot water tank about one month ago and after installation, it worked fine up until today. The pilot light went out and we cannot get it lit, even after following all the directions in the manual. I called customer service and had to wait in line for someone to answer my call for 30 minutes. Finally, someone answered me and I told him about the problem, he told me to hang on for just one second. Well, that second turned into 30 more minutes, and he NEVER returned to my phone call. We then just hung up. What kind of customer service does that to its customers? Now we have no hot water after we paid big bucks for a brand new heater! This is totally uncalled for! Why cannot tech support even talk us through it? We are very upset, needless to say!