I recieved my junk swim spa from james cox. 1st it would not heat so he said they set some up for 110 & mine was 220 even though he sold me a 220 breaker on deliver. He sent me specs via email to change the settings on electric board. I did that & the shell cracked 2 days after i filled it & right after fixing the heater setting. I cointacted him right after & he said they would replace the swim spa. I kept contacting him & then he blamed the Golden spas & said Josh would be buulding replacement spa! I then contacted Mike DeWine ( attorney general) they said they could not help me. I turned him & Gilden Spas into BBB & also put a complaint into Consumer Complaint Agency. Nothing was ever done & spa has a 20 year warrranty. I have been grinding & patching with fiberglass & resin every year since I purchased it in 2011. Go do a background check on James Cox & u will see all of his alises & al his web sites plus his all marriages but i only seen one divorce. I hope he gets every bit of Karma hre deserves. I had bought for my grandmother to be able to get therapy after stroke & also for therapy for me since i have had 2 back serguries & was trying to keep from my neck suergury but had to have my neck surgery after all the stress & trying to patch this piece of ***!! Paid for spa $13,500 just for spa not counting the crane to set it, had to cover my wood with rubber roofing because i could not close room in because he saud they would replace, all the fiberglass, resin, wheels for grinder, oh yea & the heating element was the wrong size also! He even met my grams the day on delivery that was bedfast who passed away 10 months later after spa cracked & never got to use the spa. I dont know how you ( James Cox ) can even look in the mirror or sleep at night!!