Besides the fast shipping, my experience with AusPCMarket was terrible. It all started with a product description that made the item appear to be what I wanted (i.e. a hard disk enclosure I could connect via USB). The price was OK (not the best or worst) so I ordered it and it arrived quickly (1 star for that). As soon as it arrived and I took it out of the packing I knew immediately it was wrong because of what was on the outside of the box. I immediately contacted AusPCMarket and asked if I could swap the product over for something else to meet my needs. The email back only cared about if the product had been opened and they immediately told me it was a "change of mind" and there was no help offered to get me what I needed. I wrote back to them saying it wasn't opened and again asking for their help to get the correct product for my needs. What came back from AusPCMarket was a reiteration that the product must be still originally sealed, an address to send the product to, an RA number and advice that I would be charged 15% for "change of mind". Also included in their email was a link to a product which would have met my needs but it was not available for purchase. Although I now knew it to be in vain, I sent AusPCMarket a photo of the product still unopened and explained why I bought that product based on their website's product description and asked for their help with return shipping. AusPCMarket wrote back telling me that they operate on extremely small margins and wouldn't give me free return shipping (which I didn't ask for). They also directed me to the 3rd image on their website product description and pointed out that the connections weren't the ones I wanted. They made an excuse that the alternate product was in stock when they sent me the link (2:10pm) but was now out of stock (2:34pm). Yet again, they told me it was a "change of mind" return. Now realising that I was dealing with people who were not in the slightest bit interested in helping me, I sent an email correcting their assertion that I wanted free shipping, agreeing that close inspection of the 3rd image on their website was required to know if the product was correct and I would send the product back as soon as possible. A few days later I posted the item back and got a tracking link. A few more days later it was delivered to AusPCMarket (as per the tracking) and I sent them an email advising it had been delivered to them and I would like my refund within the next 2-3 days. After waiting 4 days with no response or refund, I raised a case with PayPal and got my refund within 24 hours. This is the 2nd (and last) time I purchased from AusPCMarket. The first time the product was what I needed so no issues however they say you learn what companies are like to deal with when things go wrong. I learnt that AusPCMarket are nasty, unhelpful, arrogant and misleading. They only care about money and they seem to think their customers are only out to get something for free. I doubt they were telling the truth about the alternative product going out of stock in the 24 minutes between their emails. I checked their website today (whilst writing this review) and the description of this product is unchanged and still misleading. No mention that the device doesn't support USB and still claims to support Mac. Why can't they just put what is on the outside of the box on their website? I'll never be using AusPCMarket again and I suggest that others do the same (unless you only care about fast shipping).