The hidden camera speakers w/recording (dvr) did not work. I placed a call to customer service. They could not help me and told me to contact the manufacturer. I did. The manufacturer wanted me to go through more than I thought necessary. Installation should not be this difficult. I received an rma for this product and another that I though was cheaply made and returned them immediately. They were in the same box when I returned them. I received a credit for the second product but not the speakers. They said the speakers were in a damaged box. The box was in excellent condition when I mailed it by ups. I received the speakers back the next day by fedex - in that damaged box. I took pictures and refused the package. I have left three messages with a manager at brickhouse and have not yet received a return call. I have filed a dispute of the charges through my credit card company. Oh, and they charged me on the return package of the speakers in the damaged box, which I am also disputing!