They responded but it was an inadequate answer less than forthcoming without really giving me the answers I wanted I canceled my membership after 6 years and removed my songs from their promotion. All they needed to do was answer their damn phone! Pissed consumer responded quicker than the past several months I gave ReverbNation the opportunity to respond. Al;so I spent a ton of money with reverb nation so I am happy to leave. User's recommendation: Go with ASCAP I did.