I have put every paper asked for in some several different times. I showed employment I sent tax returns and everything. I got locked out for 2 weeks and a lady took my 2 weekly claims and set it to I could get on. I have since then filed appeals and sent every paper and more to verify identity which i have done twice. I filled out the over payment and filed appeal. I did not receive over payment. It has been over 10 weeks and nothing. I call every day I get same ole They are working on it. You will know something in a couple days. I got a redetermination of benefits a week ago this is my 2nd one of those but still not been paid. They sent out you had to do a verify identity on a smart phone. I don't have a smart phone. They wanted front, back and a selfie with ID. I had already sent that in weeks prior. My cell is turned off because I can't afford to pay for it and it is a flip phone not smart phone. I used some ones smart phone and took 70 pictures and it said not good enough. I called in and they said they were having technical difficulties with the program. I tried 3 days later still having difficulties. Now I got a certain amount of time to send what they want but they can take their time issuing a payment. My issues still are not resolved. I only have a High School Diploma but I know that if a person is eligible for PUA according to 2019 taxes and the paper of redetermintion, there has been no over payment, and that person needs to be paid.