Update by user Aug 11, 2020 Company fixed the issue and I have been provided with partial refund. After sitting on hold until a chat rep came on the line for over 30 minutes, I was able to successfully resolve this issue. The only problem I had was being able to get in touch with the company.. Original review posted by user Jul 10, 2020 My online order is being sent to the wrong address. I've tried three times to call and to chat, but have been unable to talk to anyone. UPS can't change. I'm really frustrated that I can't get in touch with someone to fix this. I will expect a full refund if this product doesn't reach me. It will most likely be my last order. I've been a customer for years. User's recommendation: Double check all information and forget about getting any customer service.