Update by user Mar 20, 2021 Company fixed the issue and I have been provided with full refund. Update by user Feb 18, 2021 This problem had not been resolved but I can't remove the word resolved Original review posted by user Feb 18, 2021 I made an order and recieved a confirmation letter on April 16, 2020. It is now Feb. 18, 2021 and I have yet to receive my order. For several months USPS contacted me that there had been no change in my order status. I sent multiple emails requesting a refund which I never recieved. User's recommendation: Use caution.