Update by user Apr 15, 2021 Company fixed the issue and I have been provided with full refund. Update by user Apr 15, 2021 I'm getting a full refund but I wasn't looking for a refund. I just wanted retainers that actually fit. Original review posted by user Apr 15, 2021 I'm very disappointed with this place. They acted like it was too much to try to work with me. I sent in 2 set of impressions, upper and lower, they emailed me back a few days later and said they were not good and would not be able to make a retainer from them. Well, apparently they went ahead and made retainers from those impressions and shipped them to me. Received the first set and they did not fit. The top one was lopsided and did not line up with my teeth at all. The bottom one would not go over my teeth at all. I contacted customer service, sent pictures and they said that since they were still under warranty they would remake them and do some adjustments. A week later, I received the second set of retainers. The top one fit good except that it was cut way too short. The bottom one still did not fit and would not go on. I contacted customer service again, sent pictures of how they fit and told them that the second ones still don't fit and asked them if I could just take new impressions. They told me that, that would be my second warranty and that they tried 2 set of impressions already and could not help me anymore. That I would have to see a dentist or orthodontist because I must have teeth that need special attention. They should have let me take new impressions because the ones they have are not going to work. They even told me that weren't good impressions. I'm getting a refund. I guess I'll go somewhere else. Thanks for nothing. User's recommendation: Everyone is different. Try it out if you want.