Update by user Dec 16, 2020 Company fixed the issue and I have been provided with product or service ordered. Ford agreed to pay for the additional cleanings required to get my vehicle up to standard. Homer Skelton Ford, the dealership I purchased the vehicle from, did the cleanings and I'm satisfied with the results.. Original review posted by user Nov 16, 2020 I bought a 2020 Explorer in Nov 2019. Recently I noticed the interior leather of the dashboard, door panels and seat backs are starting to fade and lose color. I addressed this problem with the selling dealership with no satisfaction. I was told it was not covered by warranty. I contacted your customer service section and have worked with Ms.Darian Rankin. She was able to approve the cost of cleaning the affected areas but it didn't completely resolve the issue. Now that additional cleaning is required Ms. Rankin can't authorize to cover the cost and the dealership, Homer Skelton Ford in Mississippi, will not do the cleaning unless I pay for it. I don't feel I should pay to correct something I didn't cause. There is a special service message, 48343, that was used as a reference in denying this service. The message states that if required, repeat the process. I've been a loyal Ford owner for over thirty years and never had a situation like this. I'm hoping someone at Ford Motor Co. will be willing and able to authorize the cost to clean the affected areas of my vehicle to bring it back to the original color. If not, buy the vehicle back and allow me to purchase something else. It probably won't be another Ford if this is the lack of appreciation or customer service that I can expect. I eagerly await a reply to my request.