I have never dealt with a company that does not give the consumer a confirmation notification or a way to track an order. My credit card has been charged. I feel it would be proper to keep the customer informed. Order number: [protected]. Order date: [protected] ummm…do I really need to write a 350 word report for...
Read more➤
Beyond the Rack had $150 of my money as a credit for a return I had made and they had received. I went to use my credit and it had disappeared. I made enquiries to which they were very slow in replying and eventually they just said they were under new ownership and would not be honouring...
Read more➤
I purchased two (2) items from this company and promptly returned them as they did not fit. After waiting and tracking the return, I contacted the Customer Service number and questioned my refund. The Customer Service representative stated that although their customer policy was not to refund purchases but rather give store credit, they would make a...
Read more➤
I purchased 3 pairs of boots March 2016. They did not fit. After contacting BTR they explained the sizing / manufacturing was different then specified and that I could return them and receive a refund should I order them all again in the size to match the manufacturer specifications. I did. Since April 2016 I have been...
Read more➤
BTR will lie to you. I've been ordering from them for some time now and have had nothing but problems with their products. I made a large order of dishes only to receive 4 plates that didn't even match the set. 3 months later they have lied to me repeatedly, making promises that the right order was...
Read more➤
