Update by user Aug 02, 2021 more time on enddate voucher. Original review posted by user Aug 02, 2021 I got through to them (Hotels.com) by the phone at last. ..my problem about a covid voucher that turned "sour" just before the end date (31 july), was addressed and I got an extra few months on the voucher to use it at last... if the original hotel will not take it or is out of bussiness between now and then, I will get the possibility to use the voucher for another hotel. User's recommendation: try to find the phonenumber of your local hotels.com representation.