Update by user Apr 24, 2021 Company fixed the issue and I have been provided with product replacement. Hi after a long time Breville have agreed to replace my toaster which is great news just waiting for them to send a new one thank you for all your involvement. Original review posted by user Mar 25, 2021 Not happy with the service l have received you sent an email with a reference number 3087**** that's it nothing since l sent you two emails which you haven't bothered to reply two this is terrible service to your customers would never buy another Brville product User's recommendation: Definitely Not.