Update by user Jun 26, 2021 Company fixed the issue and I have been provided with product or service ordered. They sent the free bottle that was offered. We got it and we are happy. There is nothing wrong with this company!. Update by user Jun 26, 2021 I have contacted Havansu, and they sent the free bottle they promised me right away. It is a very good company. I am sorry for leaving a bad remark. My husband feels a positive difference when taking their supplement. Original review posted by user May 27, 2021 I left a great review on amazon for neuroIGNITE, and followed the instructions to get out the next one free. I even left a second great review! Now it's time to show that you are an honest company that fulfills what they offer! ( I asked for the free bottle about a month ago.) User's recommendation: You may not get the free bottle promised.