Update by user Sep 20, 2020 Company fixed the issue and I have been provided with full refund. Refund only after I filed fraud complaint. Lie upon lie.. Original review posted by user Aug 21, 2020 I placed an order for 2 fountain pumps. They sent me an email that my order was being processed but my card would not be charged until the items shipped. The website still says that the order is still being processed but not sent. I was charged on 8/12/2020. This was NOT the authorization that the company claims. This was an actual charge. They do not answer emails. They do not answer the contact form. They do not answer the phone. The Yelp page doesn't work. I have filed a complaint and refund with charge card. After I filed the complaint, there was a flurry of activity from them. First they said in an email that the item had been discontinued (then I should not have been charged) and I would be refunded (hmm). Then a few moments later, they sent another email WITH A COMPLETELY DIFFERENT STORY. This stated that the item was merely delayed. They can't even get their story straight. Remember NOTHING FROM THIS COMPANY UNTIL I FILED A DISPUTE WITH CAPITAL ONE. Then they couldn't respond fast enough. Too bad they can't be trusted. If the item had been delayed or discontinued, it was their duty to notify me. THEIR POLICY STATES THAT THE CARD IS NOT CHARGED UNTIL ACTUAL SHIPMENT. LIE! LIE! LIE! This email was sent by Pissedconsumer.‌com. To unsubscribe please email us at User's recommendation: stay away.